Scratch House
Shipping Zone
We currently only ship within the contiguous US (exclude: Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific). We are unable to ship to international addresses.
How Do You Ship?
Orders are shipped using the optimal shipping carrier selected based on your location to ensure efficient and reliable delivery.
Please make sure your shipping address is complete and accurate when placing your order.
Where Is Your Warehouse?
Orders are shipped from multiple warehouses across the United States.
To help reduce delivery time, items in the same order may be shipped separately.
Processing Time
Orders are processed and shipped within 3 business days.
Shipping Time
Delivery typically takes 6–12 business days after shipment.
Personalized items ship in 5 extra business days.
If there are any unexpected delays, we will notify you as soon as possible.
Shipping Cost
*Enjoy free standard shipping on all domestic orders over $80!
For orders under $80, shipping costs will be calculated at checkout.
Non-Refundable*
Items discounted 40% or more are final sale and not eligible for returns or exchanges.
*Personalized items are made to order and cannot be returned or exchanged.
Returns & Exchanges
If you have any issues with your order and would like to return or exchange an item, simply email us at support@bobopal.com within 7 days of delivery.
We’ll respond with the return address and next steps.
To be eligible for a return or exchange:
1. The item must be unused and in its original condition
2. All original packaging, tags, and accessories must be included
Once your return is received and inspected, we’ll notify you regarding your refund or exchange status.
Contact Us
If you have any questions, please contact us at:
support@bobopal.com
