We currently only ship within the contiguous US (exclude: Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific). We are unable to ship to international addresses.

We offer free standard shipping on all domestic orders $80+! Under $80, your shipping rate is calculated at checkout.

Orders are typically processed within 1-3 business days. Once your order ships, you will be able to view the tracking information in your order to monitor its delivery status.

Delivery typically takes 6–12 business days after shipment.

If there are any unexpected delays, including during holidays, delivery may take a little longer. If any delays occur, we will notify you immediately.

If your order has not shipped yet, please contact us as soon as possible with your order number. We’ll do our best to update your address.

We’re happy to help if your order hasn’t shipped. Once an order has been processed and shipped, we are unable to modify or cancel it.

Tracking updates may take 24–48 hours to appear after shipment. Occasionally, carriers experience delays in updating tracking information.

Orders are typically processed within 1-3 business days. Once your order ships, you will be able to view the tracking information in your order to monitor its delivery status.

If you have any issues with your order and would like to return or exchange an item, simply email us at support@bobopal.com within 7 days of delivery.

We’ll respond with the return address and next steps.

To be eligible for a return or exchange:

1. The item must be unused and in its original condition

2. All original packaging, tags, and accessories must be included

Once your return is received and inspected, we’ll notify you regarding your refund or exchange status.

We’re happy to help. Please contact us with the order details, and we’ll guide you through the process.

While no pet product is indestructible, we understand accidents can happen. If you believe there is a manufacturing defect or quality issue, please contact us at support@bobopal.com with photos and your order number.

Each product page includes detailed descriptions, materials, sizing information, and care instructions. If you have additional questions, feel free to reach out.

Care instructions vary by product. For plush toys and other fabric items, a quick hand wash with gentle soap is recommended. Please refer to the specific product page for detailed care guidelines.

Our products are thoughtfully designed with pet safety and comfort in mind. They are produced by trusted manufacturing partners that meet our quality standards.